Privacy Policy of eligroup.net
To obtain information about the personal data collected, the purposes for which it is used, and the entities with whom it is shared, please contact the Data Controller.
Data Controller
Eligroup
Via Francesco Petrarca 129 – Villa il Pino – 80122 – Naples (Italy)
Phone: +39 081 5634591 – International: +44 20 3695 5777
Email: info@eligroup.net
Types of Data Collected
The Controller does not provide a specific list of collected personal data. Additional data may be indicated elsewhere or at the time of collection.
Data may be voluntarily provided by the user or collected automatically during website usage. Cookies or other tracking tools may be used to fulfill the requested service.
Failure to provide certain data may prevent the delivery of services.
The user is responsible for third-party data shared through this website.
Data Processing Details
Method
Data is processed using IT and organizational measures strictly related to the stated purposes. Internal and external parties may access the data, including third-party service providers, appointed as Data Processors.
Location
Data is processed at the Controller’s offices and other relevant locations. For more details, contact the Controller.
Retention Period
Data is retained as long as necessary to provide the requested service or fulfill the stated purposes.
Chat and Support Service (3CX)
When you use the chat service available on our website, managed via the 3CX platform, we process your personal data to provide you with assistance, answer your questions, and manage your requests in real time.
Data collected through the chat includes:
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Voluntarily Provided Data: Any information you choose to share during the conversation (e.g., name, email address, the content of the messages exchanged, phone number if provided).
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Technical Data: Your IP address, access time, and other technical data related to the chat session, collected for service management, security, and user experience improvement purposes.
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This data is processed for the time necessary to handle your request and for a maximum period of 30 days from the end of the conversation, in line with what is stated in the consent notice.
3CX acts as a Data Processor on behalf of Eligroup regarding the data managed through the chat service. For more information on 3CX’s data handling practices, you can consult their official documentation or privacy policy.3cx Privacy & Cookie Policy
Additional Information
Legal Defense
Data may be used by the Controller for legal purposes or to prevent misuse by the user.
Specific Notices
Additional information may be provided for specific services.
System Logs and Maintenance
This website and third-party services may collect logs containing personal data (e.g., IP address).
More Information
Further information can be requested by contacting the Controller.
User Rights
Users may request access, modification, deletion, anonymization, or integration of their data, or object to data processing for legitimate reasons. Requests must be sent to the Controller.
This website does not support “Do Not Track” requests. Check third-party policies for more details.
Changes to This Policy
The Controller may modify this privacy policy at any time. Changes will be posted on this page. Users must stop using the website if they disagree with the changes.
Data Sharing and Disclosure
Eligroup may share data with third parties as required by law or for service fulfillment.
Experience providers act as independent data controllers. Consult their privacy policies for details.
Questions, Complaints and Suggestions
To request information, submit suggestions or complaints regarding this policy, please contact Eligroup using the form available on the website.